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Beversbrook Medical Centre
2019-03-12
Person
4
5
0
Written by a patient
Written by a patient 12th March 2019
The service by dr and nurse is a very high level and the facilties are kept and maintained at a high standard. The reception staff through no fault of their own i think take the brunt of alot of complaints and the main complaint i would have is getting an appointment. While its not the receptions fault it is them we have to deal with. The idea of internet booking is not working. It says if you donot agree with any of the terms and conditions then do not sighn up. I do not agree with some so will not sign up. Thinking i would now be in a small group of people who like me read and disagree with terms or do not have internet at home such as elderly. I have been turned away on several occasions refused an appointment because of this. The only way we get one is via 111 service. Or have to wait sometimes two weeks to see a gp which in some cases is not good enough but have no alternative but to use 111 service for a faster appointments
25th March 2019
Response from Beversbrook Medical Centre
Hello there, thanks for your review and I am very pleased to hear that you have received a high level of care from our Surgery. I would certainly be interested to hear more about the problems you have experienced using your Systm Online account and in particular the problems regarding terms and conditions. We haven't heard of our patients having issues with this before and so we would very much welcome your contact to give you the opportunity to expand on this further. If you would be so kind as to contact me at emmybutcher@nhs.net I would be very grateful and I hope we can resolve the problems you have been experiencing. With very kindest regards - Emmy Butcher, Managing Partner