Share review of Beversbrook Medical Centre

Thanks for your review. It's been very helpful and we really appreciate your input. Patients should have been asked to wait in their car as this is our procedure, however thanks to your feedback we have become aware that some of our Reception team have been asking patients to stand by the side entrances to be called in, for convenience. We absolutely agree with you that this is not acceptable and since becoming aware we have been able to carry out further training to improve the situation. We had not considered self closing gates but we absolutely love this idea and will be looking at having these installed subject to a health and safety risk assessment. We also think your idea of texting to let us know you have arrived is brilliant and we are looking at how to implement this. Further to your concerns regarding the winter months, we are making plans to re-open our reception areas in preparedness for the change of weather. We would really welcome any input you would like to provide to help with this so that we can ensure that plans are considered from the experience of the service user. If this is of interest, or you would like to discuss your feedback in more detail, please do not hesitate to contact me at emmybutcher@nhs.net and I would be more than happy to set up a video appointment for further discussion. In the meantime, thank you for your comments which are very much appreciated. Kindest regards, Emmy Butcher - Managing Partner