Share review of Beversbrook Medical Centre

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

28th November 2022


The issue have been having has been ongoing for months. It started with my first annual review in March 2022. My bloods were taken and BP measurec. It was found my BP was raised and I had to take a weeks measurements at home, still higher than normal. Dr Hughes recommended an adjustment of my medication which was signed off in June. I slso mentioned that despite my thyroid results being 'normal' I was experiencing symptoms of Hypothyroidism......this was ignored. I then receive a text informing me that another annual review was necessary to bring my review dat in line with my birth date. The first date I was given was not acceptable due to work commitments. I was then dictated another date but unable to reply to the text, again I was unable to attend due to not being in the country. Because I didn't attend I received a very blunt threatening text telling me thete could be consequences for not attending. I raised a complaint against this text and the fact the impersonal methods employed by Padford House hinder the patient. I have now completed the second review only to be firstly told via text my thyroid levels are not vorrect and I need to lower my dosage (the dosage I have been on for 3 years), I raised concern about this and received a phone call from a practitioner who admitted not being qualified on my matter. I visited the surgury to speak to a medical professional but didn't manage to bypass the obviously more qualified receptionists...... I did manage to get a telephone appointment with a doctor who then told me my thyroid levels were within range (strange as that contradicts earlier reports). I am now waiting to hear back what advice the Endocrinologist has to say reference my ongoing symptoms. I now found out this morning that I'm unable to order a repeat prescription due to the fact my review has not yet been signed off by a clinician. How is such a breakdown in communication possible the administration ineptitude is unbelievable. I truly believe because I've constantly made complaints and highlighted the shortcomings of Beversbrooke surgury there is a deliberate attempt to provide me with second if not third rate care.

Suggested improvements
Listen to the patient. Make the receptionists aware they are receptionists and not medical professionals. Improve the administration personnel.

5th December 2022
Response from Beversbrook Medical Centre

Dear Patient - Thank you for taking the time to write this review and we are of course sorry to hear of your disappointment. As your message is anonymous, I am unable to answers the specific concerns, but I would welcome the opportunity to discuss further, and I can be reached weekdays on julie.taylor167@nhs.net - Best wishes - Julie Taylor - Complaints Lead

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment