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Beversbrook Medical Centre
2018-09-11
Person
3
5
0
Written by a patient
Written by a patient 11th September 2018
I attended minor injuries on Sunday night and was told to get a gp appt for a referral- I popped in mon morning and got an appt for later mon afternoon (which was great).
When I got there at 3:55 (my appt was 4) booked in etc... sat there and sat there until 4:55 when my mum got up and spoke to the receptionist, he just said there was a mix up- he didn’t apologise.
Thankfully Dr church came out and called me in and then apologised for the mix up.
Other than this mix up, generally a great surgery.
19th September 2018
Response from Beversbrook Medical Centre
Hello there, thanks for your feedback, it's really helpful - I am sorry to hear that you were left waiting longer than anticipated and would like to investigate this further to prevent it happening to other patients in the future. If you are willing, I wonder if you would be so kind as to contact me on my direct e-mail at emmybutcher@nhs.net so that I may take more details and look into this accordingly. On average our patients visit our waiting room for no longer than 12 minutes before being called in by their clinician, so if you do have a longer wait than this in future please let your Receptionist know so that they can update you on progress. In the meantime, however, I am pleased to hear that the rest of the service we offered was of the same high standard we strive for and once again thank you for your feedback. I hope to hear from you soon. Kindest regards, Emmy Butcher - Managing Partner