Beversbrook Medical Centre 2022-11-22 Person 1 5 0

I don’t like Doctorlink because its diagnosis is hardly ever correct but I did the questionnaire all the same. The result was that I should have been seen within 4 hours. I was offered a telephone consultation with a pharmacist from Well pharmacy. The pharmacist rang me and immediately realised that I needed to see a GP. No GP appointments available. Rang the surgery in the evening and was assured that an appointment would be made for me the next day but, since I had work planned, I said I was happy to have a telephone appointment for the following morning. Rang in the morning to ensure that this was going to happen but the receptionist knew nothing of this. Eventually, the Practice Manager sent me a text confirming the appointment. A Northern Irish clinician rang me on time and within 5 minutes understood my problem and prescribed the antibiotics I needed. 24 hours later rather than 4 hours as it should have been. Fortunately I self medicated with the same antibiotics I was prescribed (which I had left from a previous occasion) or I would have been in a much worse state.

Don’t bother with the pharmacist consultations. If I need to see a pharmacist I can call him/her myself. Ensure that the notes on the system are up-to-date so that anybody looking at it has the latest information and if Doctorlink stipulates a time range for a patient to be seen try and ensure that the patient is seen by someone who can prescribe.