Berrylands Surgery

Surbiton Health Centre, Surbiton, Surbiton, KT6 6EZ 1 2 3 4 5 12 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
19th May 2021


I haven’t been at this surgery for long, but I’ve had nothing but positive experiences so far! I have been suffering with a number of mental health issues for my entire life, and this is the first time I’ve actually felt listened to, as opposed to my last GP where I was made to feel like I was overreacting, or like I was a waste of their time. Their mental health practitioner, Emma Hart, is absolutely fantastic, she was so friendly and really listened to what I had to say, I’m so appreciative! Also, facilities are very clean, lots of space and distancing, and I’ve always been seen on time.


N/A

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th December 2020


Disgusted been trying since September to get a repeat prescription The staff are hostile rude & disrespectful . Got a telephone appointment turned out I was flustered off with a trainee, no help whatsoever. As a high risk I'm told to shield, was told if I want my precriptions would have to pay delivery which I cannot afford, why are we being told NHS is open when your treated like this. I am in pain, distress & have given up seeking any help from these people they are a disgrace


Try doing your job & help people

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th May 2020


Recently (before covid 19) I went through a very challenging few months resulting in a change of address, the help & support both with my physical & mental well being by the doctors here was exceptional. I rarely ask for help but reached out & was amazed with the support. Thank you all, especially Dr W Barker.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
19th February 2018


Always helpful and quick to get an appointment. Clean, welcoming and efficient. Good team of staff.

15th July 2019
Response from Berrylands Surgery

Thank you for the feedback.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th February 2018


I feel so lucky to be a patient of Berrylands, I can always get an appointment, the whole team are outstanding from the nurses, drs and reception staff who are friendly and knowledgeable. I could not recommend enough and a massive thank you for all you do

15th July 2019
Response from Berrylands Surgery

Thank you for the lovely feedback.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Berrylands Surgery: http://iwgc.net/ecak2