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Written by a patient
5th February 2019


It is really impossible to make an appointment at this surgery. You need to literally book your illness in advance to gaurentee seeing a Doctor. You can no longer book appointments online, so you have to ring up and wait in a Queue - the last time I was waiting for over 20 minutes without an Answer - in the end I gave up. If you are successful in getting through, you then have to justify your reasons to a receptionist who's decision it is as to whether or not a Doctor calls you back, when the Doctor eventually calls you back is the only time you can actually book an appointment. The same procedure exists for booking for medication reviews and NHS healthchecks. I am sure the situation will arise soon where someone will not be allowed medication to be dispensed from the Pharmacey as part of their Repeat Perscription as they have been unable to book an appointment for their annual review and healthcheck.

Recommend
Involvement
Cleanliness
Staff
Appointment