Beech House Medical Centre

Beech House Medical Centre 2022-05-16 Person 1 5 0

Rang multiple times morning and afternoon. No answer, says in a queue then just keeps ringing over 5mins or just rings (no queue automated answer). Not able to book online appointments!?

Offer online appointments! Answer the phone in a timely manner! Be courteous and helpful Receptionists think you owe them an explanation, they arent clinically trained so don't need to know why booking except if requesting a triage call.

Beech House Medical Centre 2021-04-01 Person 1 5 0

Complete waste of time ,more chance of winning lottery than getting an appointment,rang 4 days on the run at 8 am to try and get appointment even though I was number 12 in the phone queue they run out of appointments when I eventually got through,no one ever answers the phone if you ring any other time,still haven't got even a phone appointment,I will be changing to a different practice as soon as I can,I can't stress enough how unhelpful they have beeb

Answered the phone

Beech House Medical Centre 2018-07-27 Person 1 5 0

On the afternoon of Friday 27th July,I was rang by beech house prescription line. The lady was patronising, condescending and abrupt. I am going on holiday and wanted to ensure that I had enough medication. She also told me how to take the medication insinuating that I was taking too much, I felt like I was being accused of something when I only wanted my medication a bit earlier due to my holiday It was hardly a repeat prescription for an Opiod!!! I am a qualified Nurse and I doubt she had a medical background. I was very upset to be spoke to like this. If she speaks to elderly people like this then i really feel sorry for them. Working in the healthcare profession I can honestly say that I have never spoke to patient like that. I felt quite traumatized and then angry.

Beech House Medical Centre 2018-07-06 Person 1 5 0

Catherine the receptionist is unhelpful, confrontation, bristly. Really bad experience on the phone and in person.

Beech House Medical Centre 2018-04-30 Person 2 5 0

As someone who already suffers badly from anxiety and is under assessment for autism I was left feeling awful after my latest appointment and will find it difficult to call up when I need to go again. The nurse practitioner I saw was very abrupt and unhelpful, I need to get my medical problem sorted not be made to feel like I'm making it up. I also need to get a follow up appointment with the doctor that ordered tests done for me but can't make an appointment with him unless he's free when I call up at 8am every morning, couldn't book me one in advance.