Beaumont Park Medical

Written by a patient

This review is about the reception area. It's a few years since I visited the surgery & last time I was there it was very dark & dingy, so the bright blue chairs & light flooring are a huge improvement and make the room lovely & bright & fresh. However - who designed the layout ? It's terrible! 1) The two middle rows of chairs should be turned around to face into the surgery. 2) If you must notify patients that the doctor is ready for them via a tv screen, at least put it where everyone can see it. And if the chairs are turned around to face the other way, there's a huge space on the back wall where it could be placed. 3) And what about a clock? Surely you're not worried about patients knowing how long theyve been waiting? 4) As for the frosted glass screen - someone's done an ace job of making it an 'us and them' reception area, haven't they? Beaumont Park used to be a lovely friendly surgery to go into. Now? ... You come in and tap your details into a computer, then sit in an unwelcoming reception are with a huge glass wall making sure you can't see any members of staff - it's all so impersonal. I find it very sad. And not even one magazine in the waiting room to clutter up the place. I think whoever designed the new reception area seems to have forgotten that the people using it are people, not boxes to be stacked. Great shame

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Excellent all round, I am always able to get an appointment quickly and the receptionists are friendly. Waiting times can be slightly long at times, but there are times when I have been quite distressed and the doctor saw me for slightly longer, so I do not mind this. The doctors all take the time to listen and you don't feel rushed. Would recommend.

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect