Battlefield Road Surgery

Battlefield Road Surgery 2025-05-21 Person 5 5 0

This surgery has been exemplary in its practice since I moved here ten years ago. Now in my seventies, I find I need support, advice and treatment more than was the case in my younger years. These I have always received from everyone - doctors nurses, and the reception staff. I have never had to wait more than three days for a telephone consultation - usually a lot less. For a face-to-face one it's been about a week at the most. Referrals have been timely and I have always had a sense that the hospital specialists and the GP practice work as a team.

Given the financial constraints on GPs and the NHS in general, it is difficult to suggest improvements in a realistic way.

Battlefield Road Surgery 2023-06-30 Person 5 5 0

I have just recently moved to the area and.I found all the staff very professional and caring.I.have even had a face to face consultation with GP.I hadn't had a face to face consultation since 2019 with my previous GP.

They couldn't improve anything

Battlefield Road Surgery 2023-06-23 Person 5 5 0

Last week I went to collect a letter from GP practice. I asked the friendly receptionist if someone could assess my ear as I felt I had an ear infection. Straight away, the receptionist arranged for Nurse Laura to assess me. Laura was professional, caring and friendly. Any time I have phoned Battlefield practice my call is answered quickly by the friendly and helpful receptionists. Thank you all for being an excellent practice with professional, caring and friendly staff. Keep up the excellent service that you all provide. Many thanks, Ruth

Keep doing what you doing- providing an excellent service.

Battlefield Road Surgery 2022-02-17 Person 0 5 0

The reception staff and the manager at the practice do not know how to talk to people in a repectful manner. The way in which I and many other ive spoken to have be talked to is beyond unexectable. Your gp surgery is meant to offer you care and help, not talk down to you and belittle you every time you call. I know realky dont want to call this surgery as it is so horrible. Shocking way to concuct themselves.

Learn how to talk to people in a repectable, caring way. Have better manners and emphathy towards their clients. Instead of making everything so difficult.

Battlefield Road Surgery 2021-10-01 Person 2 5 0

Been at this surgery for decades. Constantly been misdiagnosed, dismissed incorrectly, wrong prescriptions being issued, being fed incorrect info, constant mess ups (putting it nicely) by reception and GPs and no one takes accountability. Receptionists just blame GPs even if they're at fault. Doesn't seem like a team. You just get excuses rather than apologising and admitting they made a mistake and improving the issues the have. And the worst is the manager who is a vile, horrid, and unprofessional man who gaslights, and when you call him out on it (the first time I complained after decades of putting up with incompetence) you get a letter saying you've been deregistered from the surgery. Talk about abuse of power.

Get rid of your disgusting manager, better reception staff and up to date training for gps