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11th November 2021


Unable to see a doctor at any time and the telephone is difficult for me and my husband. I do not have a mobile phone so have needed help to send photos. Unresponsive at times of need. Unable to help with Covid vaccines which has meant I have needed help to get vaccine appointments, all through the pandemic. I have been unable to get a nurse to vaccinate my husband and I even though we are generally housebound (in our 90s) and one of us is blind. We have had to resort to ambulances as we have lost faith in the response from a call to the doctor in times of need. (My carer is completing this for me).

Suggested improvements
At times of need the doctor needs to visit

Experience
Involvement
Cleanliness
Staff
Appointment