Barking Medical Group Practice

Barking Medical Group Practice 2021-10-11 Person 1 5 0

Receptionists show no compassion or empathy towards their patients. It is almost impossible to get through to make an appointment. Doctors do not call back after e consultation submitted. I receive text advising to phone and make an appointment - this is not helpful as the reason for submitting an e consultation is because I cannot ge through on the phone.

Further training for reception staff. Doctors following up e consultation submission with a phone consultation or in person consultation.

Barking Medical Group Practice 2019-02-22 Person 0 5 0

The appointments are so hard to get, they have patient overload. I don't get how I have to call back the next week to book an appointment with my Doctor that would be a month or so later. I never get told by the Doctors about my next steps or what I should do next to help with my medical conditions. They haven't updated me on anything and appointments are ridiculously hard to get and very timed.