Canada Road, Walmer, Deal, Kent, England, CT14 7EQ
Excellent practice, I have received great care from the surgery. The receptionists are very helpful. The surgery is extremely clean It was very easy to make an appointment today The receptionists are always helpful and kind.
One way I feel they could increase patient satisfaction, especially on mornings, w that telephone calls are answered within three rings. This can be achieved by assigning two staff to simply answer the telephones, for a period of 30 minutes to one hour. Some of the doctors can, at times, give the impression of arrogance. Someone was once told - on saying that they were depressed and had no appetite - "you're carrying enough weight to keep you going for a good while". Not helpful!
All I have to say is when you need a urgent appointment or speak to a doctor in that surgery you should be able to speak to or see as I was in the surgery and some time there are a few receptionist who really can't be bothered you should also speak in quiet manner the receptionist shouldn't speak loud or repeat for all to hear when sitting there u can hear what the patient on the phone told them by receptionist repeating it especially their phone numbers