Canada Road, Walmer, Deal, Kent, England, CT14 7EQ
Since joining this practice I have always spoke highly of it, however since having to have surgery and being immobile several matters have arisen which could have been far better handled. 1. have developed a hacking cough in hospital and it going on for 10 days I asked for home visit- I received a call 'advising take strepsils' given I had a history of DVT's I was concerned that may have been an issue. 2. on the discharge letter it said gp to follow up for FULL BLOOD COUNT a week after discharge due to anaemia. this was not arranged until I called the surgery( the letter did not say this was my responsibility) 3. blood test showed anaemia, instead of the practice calling me- I got a letter saying make an appointment to see Dr- SNOW ON GROUND AND NOT mobile I RANG THE SURGERY And ASK FOR THE TREAMENT TO BE SENT TO THE PHARMACY AS IS USUALLY the case. Also in relation to my husband and his diabetic treatment, the Dr we saw was very rude and we no longer want to see this doctor for his treatment. how can a patient discuss their concerns with a doctor that will just not listen and reply with unhelpful comments. please can you contact me back to let me know what happens to these reviews and if my experiences have been taken on board. thank you Carol Downham
Receptionists very unhelpful and have lost my repeat prescription on 2 separate occasions. These issue are never acknowledged or apologised for. The service is extremely frustrating and generally rude.
I have seen a few different g.ps here and so far all of them have been rude, seriously lack empathy and made me feel like a total inconvenience. I have never been spoken to in such a condescending manner. I am changing surgeries as many others have done.
on a appointment to see Dr Mah he gave me a prescription which he had given to me a couple of times previously bt when I asked if it could be added to my list of repeats he said it was not necessary as if I ordered it again the doctor would see that I had received it several times they would prescribe it, Dr Mah has now left the practice so when I ordered the medication via patient services on line it came back as REJECTED and passed to the GP so it appears that the practice managers staff has decided to reject it before it reaches a GP so now I have to make a totally un-necessary appointment which somebody who needs one could have I have come to the conclusion that it is the practice managers staff who decides if you can have a prescription or not.
Just had an appointment with a female doctor after having waited 4 weeks to get one and her manner was abrupt and rude and the whole patient experience was sub-standard. I felt very uncomfortable and came away feeling very upset. There was no clarity provided as to what actions had been taken and the next steps, quite frankly not the level of service I expect from a professional organisation. I rang to complain and told that the only way to do this is to write a note and drop in to the practice manager as over the phone and email are not options. It seems that the surgery is making it quite hard to complain yet quite easy to leave positive feedback.