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Balmoral Surgery 2019-08-14 Person 2 5 0

I have been attending this surgery for a long time. There have been some great doctors. However, today, I was spoken to over the phone by a receptionist; and it was probably the most disrespectful and rudest I've been spoken to by someone. I had an issue with a repeat prescription, in which she didn't fully listen to me and was very dismissive. Almost like she just wanted me off of the phone!! I have come off the phone almost in tears, she is meant to be helping, GP Surgery's are meant to be a service to the public and I felt like a burden. She did not resolve my query either. I will be changing surgeries as soon as I can. You also cannot make a formal complaint on their website which I believe is wrong.