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Balmoral Surgery
2016-06-06
Person
4
5
0
Written by a patient
Written by a patient 6th June 2016
One way I feel they could increase patient satisfaction, especially on mornings, w that telephone calls are answered within three rings. This can be achieved by assigning two staff to simply answer the telephones, for a period of 30 minutes to one hour.
Some of the doctors can, at times, give the impression of arrogance. Someone was once told - on saying that they were depressed and had no appetite - "you're carrying enough weight to keep you going for a good while". Not helpful!