Reviews
Sometimes there is a long wait to get an appointment. It is better to contact this surgery using the online self referral system.
This is an outstanding GP practice where the doctors go out of their way to help. I have had good interactions with all staff members - the nurses are very caring and the receptionists are helpful. Thank you for running such a good service.
I was seen on time by the GP who was very helpful. This GP practice is very well organised but it takes a while to get used to the different ways of contacting a GP or other professional.
Despite having been a patient for many years, it is still almost always impossible to get through by phone and you cannot email any more. You have to use e-consult on the website. I had to go in yesterday to make an appointment for my daughter and still have to wait two weeks for the earliest one. The receptionists seem to be different every time I go in, which makes me think it’s not a great place to work either?
As a new patient ringing in for an appointment, i was asked to give a reason for my visit , I said it was personal and i didn't want to reveal this to a receptionist but was told this was necessary or an appointment could not be made - this was the practice the doctors had ordered. I find this wholly intrusive, why should i explain my health problems to a non medical person. I find this to be really quite demeaning.
Resources
Short link to review Ballater Surgery: http://iwgc.net/eb68v