Audley Mills Surgery

57 Eastwood Road, Rayleigh, Essex, England, SS6 7JF Also known as: Dr. Lewis & Partners 54 reviews

Reviews

Recommend
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25th August 2023


They never answer the phone. Yet when you go there the receptionist are just sitting there talking!!!!!! Very frustrating!!! When your wasting your day on hold and people don’t pick up!

Suggested improvements
Hire receptionist who do there job.

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21st June 2023


Surgery very busy Telephones always to busy Difficult to get Dr appointment. But once you get appointment excellent surgery

Suggested improvements
Need more telephone reception to take appointmts

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16th June 2023


Absolute joke, receptionist was rude. Need my anti depression medication and was told there was no appointments it's 9 in the morning when asked for an emergency appointment they said ring back at 2. What a joke

Suggested improvements
Be nicer when answering the phone, give appointments to those who are of need of anti depression medication

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Rating not given.
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3rd October 2022


Absolutely useless. I work full time therefore I cannot get to you in opening hours to make an appointment. When I call there is ALWAYS a que. I called on 3rd Oct to book an appointment. I'm told I've git to call on the day .I do call on the day and I never get through. Please tell me hiw I'm meant to make an appointment. Your practice has always been rubbish. However it now appears to be worse than ever. Sort out your system it is beyond a joke!

Suggested improvements
Give out weeks in advance appointments

Experience
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Appointment
 
17th August 2022


When attending a cervical screening - something women of my age (under 30) are actively encouraged to do - the treatment I received left me dismayed and, frankly, horrified. Upon discussing that I was not currently using contraception (which is due to a high risk of stroke, fully known to the surgery). I was looked at with disgust (no doubt because of my younger age) and from then on was spoken to, and made to feel, like someone making terrible life choices. I did not arrive for the appointment feeling any anxiety, which is I imagine a key reason that so many young women don't attend such a vulnerable procedure, but when you are then greeted by someone who acts with such judgement and attitude it's easy to see why many don't get screened. The nurse represents the antithesis of the type of person that should be administering and encouraging these tests.

Suggested improvements
In such a situation, I believe any person should have the right to go to their doctors' surgery without fear of judgement or being made to feel dirty, disgusting, or anything other than reassured and supported. To employ staff who treat people routinely in such a manner is baffling.

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Resources

Short link to review Audley Mills Surgery: http://iwgc.net/ecdcx