Audley Mills Surgery
Written by a patient
7th January 2020
It isn't the doctors or the admin staff I have a problem with its the difficulty getting an appointment. Because it is so time consuming trying on the telephone, I registered online. It worked a couple of times then didn't recognise my (unchanged) login so I renewed it. This happened more than once, so I resorterd to the telephone again. After waiting for all the recorded messages to finish it ended by saying can't answer the 'phone at the moment ring back when the lines are less busy. I had rung at around 11.00-12.00pm. It's never less busy. As my call was also prescription related I called again and pressed 3 for prescriptions. After 22+ minutes the receptionist answered and said she couldn't deal with the request as I needed to see a doctor and she couldn't transfer me therefore I should ring to make an appointment. I explained I had already tried, I couldn't do it online and as I was incapacitated I couldn't get to the surgery either. So I was asked to ring again after 2pm.
I've got to the stage whereby if I am unwell, I try ride it out, self medicate and do anything rather than go through that rigmarole each time. I've never been a time waster or a hypochondriac so when I request an appointment it's because I need one.