Astonia House Surgery

The Surgery, Astonia House,high Street, Baldock, Hertfordshire, SG7 6BP
7 reviews

Reviews

Recommend
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30th March 2023


I have multiple conditions to deal with Hypertension Stage 4 kidney failure Shortness of breath Etc etc All my conditions are be monitored by very Cary staff at Lister All require from my GP is to follow up on Listers instructions especially medication I had a heart stress test recently and was told my medication needs to adjusted I was given isosorbide mononitrate and told they would inform GP to adjust my repeat My repeat prescription was issued without that med included I don't have a working pc and am practically house bound Sent in an email with all info and called next day to be told it was with GP Next day had email stating must fill in line form before gp can look at my request I never complain normally but this is not the way to treat very sick patients I shall have to go back to my consultant and get advice from them

Suggested improvements
Understand that not patients can fall in line with your rules On your intro message when a patient calls in it states that if you can't go on line call surgery This caused me stress which I do not need

Experience
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Rating not given.
Staff
Appointment
 
21st November 2022


Almost impossible to get an appointment. When you do get an appointment then it lasts just 5 minutes and you are not allowed to mention more than one symptom per appointment! How ignorant is that? Every sane doctor knows that to diagnose a condition you need to look at the pattern of presentations not just one single symptom. Crazy and incompetent in my view. The system needs to change as it can cause uneccessary suffering and deaths through this poor diagnostic process.

Suggested improvements
Let the patient tell you what they are concerned about to get a true picture of the problem and a scientific diagnosis not just a quick guess and on to the next one. If necessary this might take up to 15 minutes instead of 5. But there will be others who are in and out in 2 minutes.

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20th July 2022


My wife's medication was changed by her psychiatrist last week, and an email was sent to Astonia house regarding this. Instead of issuing a new prescription, they canceled it completely, and then when she rang on to try and speak to a doctor the receptionist told her it wasn't important enough for a telephone consultation. After ringing again today to try again, she's now been given a telephone consultation on the 8th of August. Mental health means nothing to this surgery as this happens every time there's a change in her medication.

Suggested improvements
30mg mirtazapine 75 mg Venlafaxine 5mg Buspirone 250mg Quetiapine 25mg Promethazine That is the daily dosage you are leaving her without.

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Written by a patient
3rd October 2020


I am appalled by the recent service I have received from my GP and the receptionist at this practice. I am transitioning from female to male, and have many ongoing severe mental health conditions. I am on weekly medication and can spiral quickly if this is not prescribed correctly. A couple of weeks ago my official name change was confirmed by the doctors, but then suddenly my medication didn’t arrive at the pharmacy. I was panicking and got very upset so rang the doctors reception to find out where it was. She said “well if you will change your name, that will happen! Your medical notes will have been completely wiped because of your name change”. I felt so ashamed and embarrassed, as if changing my name was something I had done wrong. I felt like she was telling me off for doing it. She has absolutely no idea how hard it is to begin a gender transition, and how changing my name has been incredibly challenging for me. She made me feel so much worse and caused my mental health to spiral dramatically. I also recently rung my doctor as i was desperate for some extra support with my gender dysphoria whilst I continue on my 30 month waiting list with the gender clinic. The doctor had access to my complete medical records and could clearly read how dangerous my mental health can become when I’m struggling. But instead of offering any referrals or further support, he simply said he would send me a fact sheet about gender dysphoria. I was extremely disappointed as I do not need a fact sheet about a condition that I have lived with for my entire life! I know how it feels and what it is better than any fact sheet. The doctor just seemed so unsympathetic and didnt attempt to understand what was going on with me.

Suggested improvements
Learn to be more understanding of gender conditions and the impact they can have on peoples lives.

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Appointment
 
Written by a patient
6th August 2018


From reception staff to the nurses and GP's you are all excellent

Recommend
Dignity/Respect
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