Ashlea Medical Practice - Gilbert House

Ashlea Medical Practice - Gilbert House 2023-07-21 Person 4 5 0

I'm usually the first to leave a bad review if I feel the service I receive is way less than par. But I'm also the first to leave a review when the service has been over and above and deserves to have attention brought to it. After two separate consecutive accidents and knowing that it is futile to visit the hospital for certain broken bones, having been in a great deal of pain I called into the surgery to see if I could get a prescription for some strong painkillers. From the extremely helpful lady on reception to the doctor who squeezed me in without having a pre-booked appointment to check me over and prescribe what I needed, I was extremely grateful for the few minutes of their time to sort out my problem. This is an amazing turn around from the service that I feel I have received in the past and are happy to give them on this occasion five stars! Thank you to those involved who treated me with the utmost respect and kindness. I hope this kind of consideration filters to all the other staff at the practice and continues to improve for all of the patients.

Telephones answered more quickly

Ashlea Medical Practice - Gilbert House 2023-04-27 Person 4 5 0

Thankyou THANKYOU for listening to me and getting me an appointment: i Know you are all encoyraged to “ sign post” people to other services but sometimes a gp phone call on the day is needed and I’m glad you let me have one

Dont always say you are busy due to staff sickness: if staff are sick: get locum staff :

Ashlea Medical Practice - Gilbert House 2023-02-14 Person 1 5 0

If you need any assistance at this practice you may want to hope and pray that you don't get Tia...computer says no...

maybe train the reception staff

Ashlea Medical Practice - Gilbert House 2023-02-02 Person 5 5 0

My husband and I are new patients at the surgery. Our experience so far has been brilliant. Helpful receptionists, have been given appointments quickly and all staff have been friendly and helpful.

Nothing here to mention at this time.

Ashlea Medical Practice - Gilbert House 2022-01-13 Person 3 5 0

The experience I received in minor ops was outstanding. Dr Williams was so professional and made me feel at ease, she really deserves recognition for her work.

Have more appointments available. It would also be better to have patients wait inside rather than outside, especially during the winter months.