Lewes Road, Forest Row, E Sussex, England, RH18 5AQ
There is no information on their website or on the answer phone message about their closing times over the Easter holiday. This is very unhelpful given that many patients must travel from rural areas without public transport to collect prescriptions. This reflects the general lack of care of the patient's general welfare.
I have always found all doctors and nurses friendly and helpful. You may not always see the same doctor, but this isn't an issue for me. I have never had a long wait in reception. Dr Cannon was lovely and listened to me patiently and put me at ease. It would make my experience better if there was more choice of appointment. As you have to ring on the day of the appointment you want, its very difficult to plan around long shift patterns. I have always found receptionists friendly. Thank you!
I don't use the surgery much but on the occasions where myself or my family do need to see a doctor I have not experienced any problems. Appointments in all surgeries appear to be a problem but in the event of an emergency, you will always be offered a telephone consultation or an emergency appointment. All of the GP's are friendly, efficient and caring as are all the staff. The surgery is clean and tidy, prescriptions are always done on time without any problems.
I called in at the surgery yesterday to register for online appointments. The reception staff were very helpful. I made an appointment to see Dr Miller who was on time, most helpful and efficient. i have also seen the nurses no staff on a couple of occasions previously what have been knowledgeable and caring. I am very impressed overall with this surgery.
It is extremely difficult to get an appointment to see a doctor unless one calls the surgery when it opens and of course many people call at the same time. It was even more difficult to see a nurse to have a blood pressure measurement:The wait was about one month. It is clear that a new system is required and more staff are required. My Dexa scan results taken at the Pembury hospital in unbridge Wells hospital disappeared for months and the MRI scan taken in a mobile unit at the hospital in East Grinstead also disappeared, so that the staff at the health center had to chase them up many times. This is a waste of time and causes delays in treatments