Ashdown Forest Health Centre

Lewes Road, Forest Row, E Sussex, England, RH18 5AQ 77 reviews

Reviews

Recommend
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15th June 2023


The service you offer is very good, the receptionist are very good and helpful as well as being friendly. The whole team of Doctors and nurses are very helpful and give a great service.

Suggested improvements
I do not feel there is anymore to do. Thank you.

Experience
Involvement
Cleanliness
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Appointment
 
15th May 2023


My appointments are made with ease and within my time schedule. All interaction with the medical professionals and receptionists have been super kind and sensitive. My confidence in the doctors is high and I have never felt unwelcome and have been encourage to return if I feel the need to. I have been consulted if I would be happy to receive prescribed medicines and if I have had any reaction in the past and not to hesitate to return if I have any reactions. In short I consider my self fortunate to have this surgery and its close association with the pharmacist who are equally kind and helpful. Thank you.

Suggested improvements
I would love to see your new clinic in place. Would you be able to perform small procedures in that clinic or would that be minor injuries port of call. Would Uckfield or Crowborough still be the minor injuries to go to. Just wondering.

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1st May 2023


I rang 111 for help and after advising them that I simply couldn't get to A&E, a telephone appointment was booked for me. Not long after Dr Cannon rang and offered a home visit but I felt with the advice I was given I would be ok. Not to be however, and the next day I rang and again within a very short time Dr Naineni rang with further advice and offered to see me at the surgery next day. With his further advice I felt better, but not right. The prescription he left for me was not available at 3 pharmacies [including your own] so I took an over the counter medicine. I am still not 100% right but feel so much better. I know there are always complaints but on this occasion I met with nothing but excellent help.

Suggested improvements
Everything was fine.

Experience
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Rating not given.
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Rating not given.
Appointment
 
Written by a patient
13th August 2019


The practise manager made everything difficult, instead of helping. Ex partner need heart drugs and was refused help while the handover was completing. They are the least helpful doctors I have ever known. Sally advised me to go back to new doctors and ask again after new doctors advised go back to them. Blind leading the blind. They never ever completed a referral - ever without being prompted. We go to the doctors once maybe twice a year and this surgery was useless.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
29th May 2019


Last week in France the earpiece from my hearing aid became detached from the wire and embedded itself deep in my ear canal. I was thus rendered totally deaf in my right ear and in some discomfort ( think of having a large frozen pea rammed in your ear). My neighbour was able to contact the Audiology unit in crowborough who saw me the day I returned home and confirmed they could just see the earpiece and that I needed to see my GP. I rang them. Got cut off the first time. Second time the receptionist informed me they hadn't the equipment to remove the earpiece from my ear and I should go to minor injuries unit. More petrol, pollution, anguish, phone calls and upset. Went straight into minor injuries unit and within three seconds the nurse had removed the earpiece using a cottonwool bud with a small blob of superglue on it. I suppose the surgery must be tight on cash if it can't afford a pack of cotton wool buds and a small tube of superglue. Additionally getting an appointment is upsetting, time consuming and usually unsuccessful. Now the receptionists are allowed to ask why you want to see the doctor, they are making judgements on your symptoms without proper training. Having been fobbed off on at least three occasions I finally got to see a doctor, with symptoms which could have been serious, five months after they began, having been told by receptionists that they weren't a medical emergency. As a result I went to the hospital for an MRI scan long after I should have been given an appointment. Unfortunately the receptionist at the hospital forgot to check me in so after two hours waiting I had to be given an alternative date which will be 3 June, now more than five months since I first had the symptoms. Either this surgery is over subscribed with patients and/or their management is incompetent. Why do they close for an hour and a half at lunch time? Why no late night surgeries, or come-and-wait-and-be-seen-according-to-your-ticket-number surgeries, or Saturday surgeries? It's a mess.

Recommend
Involvement
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Resources

Short link to review Ashdown Forest Health Centre: http://iwgc.net/ecckj