Report this review of Ashdown Forest Health Centre

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a carer
17th May 2019


Up until recently I have never had a problem getting an appointment at the surgery. Not that I’m a regular attender. I’ve become quite frustrated trying to get x-ray results for my husband. The x-rays were not reviewed a week post x-ray when I called for them. On a further call back we were offered a phone appointment which was appropriate. This is where my frustration begins. The doctor attempted to call back and hung up as my husband answered. No further callback was attempted I called back to the surgery and was kindly given a second appointment for that day. Unfortunately the line was engaged for a couple of minutes. This is when the doctor called back. Again no further callback was attempted. I understand that the doctors are busy. I too have worked as a clinician in a surgery so I understand how busy they are. My point is that one a attempt at a call back is not good enough. You are not given an exact time for your call back so perhaps up to three attempts should be made as in other surgeries. I can’t book an afternoon appointment in the morning so I will have to try again at 1:30 for an afternoon appointment.

Recommend
Involvement
Cleanliness
Staff
Appointment