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Ashdown Forest Health Centre 2019-05-17 Person 4 5 0

Up until recently I have never had a problem getting an appointment at the surgery. Not that I’m a regular attender. I’ve become quite frustrated trying to get x-ray results for my husband. The x-rays were not reviewed a week post x-ray when I called for them. On a further call back we were offered a phone appointment which was appropriate. This is where my frustration begins. The doctor attempted to call back and hung up as my husband answered. No further callback was attempted I called back to the surgery and was kindly given a second appointment for that day. Unfortunately the line was engaged for a couple of minutes. This is when the doctor called back. Again no further callback was attempted. I understand that the doctors are busy. I too have worked as a clinician in a surgery so I understand how busy they are. My point is that one a attempt at a call back is not good enough. You are not given an exact time for your call back so perhaps up to three attempts should be made as in other surgeries. I can’t book an afternoon appointment in the morning so I will have to try again at 1:30 for an afternoon appointment.