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Luckily I don't have to come to the surgery often but when I do I always find the level of care outstanding. I'm always well informed and listened to by the doctors and all the staff are friendly and helpful. A lovely nurse today saw I bruised badly from a blood test last week so took a completely different approach by using a smaller needle and tube to the vial...has barely left a mark! My only criticism is it can be hard to see your assigned doctor but if they are popular I can understand that.