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Ashdown Forest Health Centre
2016-09-02
Person
3
5
0
Written by a patient
Written by a patient 2nd September 2016
The doctors are wonderful but the booking system - or the ability to get bookings - is very poor, which impacts in turn on the receptionists whose unfortunate job it is to deal with patients trying to get bookings.
I am sure my experience this morning is not untypical - going online at 6.50 am to find only one appointment during the whole day for any doctor, which had gone by the time I checked if I could make it. Then I was on the phone for 30 mins from surgery opening at 8.30 am only to be told when I finally got through that there were no appointments left for the day.
I realise what underlies this is the universal NHS problem of inexorable demand meeting more or less fixed supply. Yet there is something wrong when it's easier to get your dog an appointment at the vet than it is for you to see a doctor when you need to.