Ash Vale Health Centre 2019-07-02 Person 1 5 0

I've been using this doctors surgery for the last 3 years and overall I'm fairly unimpressed. When they changed their booking system it went downhill and in my opinion they haven't recovered yet. Just to book a blood test or repeat prescription appointment I need the doctor to call me back - this takes time out of their day where they can be seeing other patients so to me personally this is a waste of time. Each time I call I have to explain (where they repeat what I say so the whole world can here!) to the receptionist who then states the doctor will call me back - god forbid I miss the call as then I have to call back and be on hold for ages regardless what time in the day it is. My most recent encounter has been the worst and I'm glad I only have to go once a year. The particular visit has been an absolute shambles and I don't normally leave reviews but this needs to be addressed - I put my repeat prescription in as usual and 4 days later walked down to Lloyds to collect my prescription to be told by the lady behind the desk informed me that it hadn't been sent down as there was a manufacturing fault and had been for some time, now I've been taking the same Pill for sometime so to be informed on the day I needed it was not acceptable, I then was handed new paperwork to be told I had to personal go look for a pharmacy that would stock this item - I called around and no one had it in stock, I then had to call on Monday to get some answers to be told that they can't keep up with all of the pills that are no longer being made - surly they are told and they could just leave a note on the system and inform us when we ask for more?.. I asked for a new one to be supplied and that it had to stay at the surgery as I work late - again this simple task didn't happen, I turned up at the surgery and then sent to Lloyds who had been electronically sent it - 5 mins to go before closing time they then tell me that they don't have it - back to the surgery to be handed another piece of paper and told to go elsewhere! - Drove to Boots to be told that the one they had put on the paperwork was incorrect the same one I couldn't get, I then had to call the surgery and finally spoke to a doctor to get another one electronically sent to Boots (after being told I could collect the paperwork the next day - not going to happen). Luckily I have a car and I'm mobile but I shouldn't have to run around for such a simple task, I hope they record their calls as the doctor I finally spoke to didn't really seem overly bothered at 7:45pm and I was stuck in another pharmacy trying to sort it all out! I'm not one to waste an appointment with a cold and if I could avoid seeing any doctor I will and this experience has been the worst.