Ash Vale Health Centre

Ash Vale Health Centre 2022-11-10 Person 2 5 0

Receptionist was very rude and spoke about me on the phone to the GP IN FRONT OF ME.

Improve communication and perhaps training of reception staff - it is totally unacceptable to be spoken down to like that.

Ash Vale Health Centre 2019-07-02 Person 1 5 0

I've been using this doctors surgery for the last 3 years and overall I'm fairly unimpressed. When they changed their booking system it went downhill and in my opinion they haven't recovered yet. Just to book a blood test or repeat prescription appointment I need the doctor to call me back - this takes time out of their day where they can be seeing other patients so to me personally this is a waste of time. Each time I call I have to explain (where they repeat what I say so the whole world can here!) to the receptionist who then states the doctor will call me back - god forbid I miss the call as then I have to call back and be on hold for ages regardless what time in the day it is. My most recent encounter has been the worst and I'm glad I only have to go once a year. The particular visit has been an absolute shambles and I don't normally leave reviews but this needs to be addressed - I put my repeat prescription in as usual and 4 days later walked down to Lloyds to collect my prescription to be told by the lady behind the desk informed me that it hadn't been sent down as there was a manufacturing fault and had been for some time, now I've been taking the same Pill for sometime so to be informed on the day I needed it was not acceptable, I then was handed new paperwork to be told I had to personal go look for a pharmacy that would stock this item - I called around and no one had it in stock, I then had to call on Monday to get some answers to be told that they can't keep up with all of the pills that are no longer being made - surly they are told and they could just leave a note on the system and inform us when we ask for more?.. I asked for a new one to be supplied and that it had to stay at the surgery as I work late - again this simple task didn't happen, I turned up at the surgery and then sent to Lloyds who had been electronically sent it - 5 mins to go before closing time they then tell me that they don't have it - back to the surgery to be handed another piece of paper and told to go elsewhere! - Drove to Boots to be told that the one they had put on the paperwork was incorrect the same one I couldn't get, I then had to call the surgery and finally spoke to a doctor to get another one electronically sent to Boots (after being told I could collect the paperwork the next day - not going to happen). Luckily I have a car and I'm mobile but I shouldn't have to run around for such a simple task, I hope they record their calls as the doctor I finally spoke to didn't really seem overly bothered at 7:45pm and I was stuck in another pharmacy trying to sort it all out! I'm not one to waste an appointment with a cold and if I could avoid seeing any doctor I will and this experience has been the worst.

Ash Vale Health Centre 2019-02-23 Person 0 5 0

I have a sneaky suspicion the receptionists are on some sort of commission for every person they can stop from seeing a doctor as this seems to be their primary goal. I went into the surgery with a problem explained it briefly to the receptionist and was told a pharmacist would be a better person to talk to. When I explained the pharmacist I already spoke to advised me to speak to a doctor I was told again a pharmacist would be better person to talk to. I left with no chance of getting an appointment and a week later ended up in A&E. Useless surgery in my eyes avoid and find somewhere else they simply DONT CARE.

Ash Vale Health Centre 2018-11-19 Person 4 5 0

Called at 8am and was called back by 8:15 by Dr. Patel. He was extremely kind, courteous and precise in his enquiry. He organised antibiotics, tests and reminded me about flu jab and overdue blood pressure test. I feel very confident at the level of response and efficiency of Ash Vale GP centre and Dr. Patel in particular. Thank you!

Ash Vale Health Centre 2018-10-24 Person 1 5 0

I'm so sad to experience the changes that have taken place in this practice, previously I was proud to belong to it but now I hate having to contact it. A 15 minute wait on the phone is not unusual before you speak with a receptionist & then to speak to an abrupt person does not make anyone feel it's caring profession. I understand that they are dealing for long periods just taking details down & referring them on but if they can't handle the job is it possible to find staff that are able to handle people in a courteous manner. As for actually getting to see a doctor, well I'm still waiting ..........