Ancaster Surgery

Ancaster Surgery 2019-03-25 Person 4 5 0

I received my MOT results from Rachel. She was kind and took a pragmatic approach which was refreshing.

Ancaster Surgery 2018-05-18 Person 3 5 0

I've been a patient at this surgery for approx 3 years. In that time, I've found one staff member that I prefer not to see after not diagnosing an issue I suffered for 10 months. Two other Drs I've trusted have now both retired. It's common to not be able to obtain routine appointments to see a GP, (although the wait time to see the Phlebotomist is slightly shorter) within 3 weeks of the request. One of course can call at start of day to request an appointment the same day - HOWEVER - in the past this has been possible, but recently I was given the 3rd degree and eventually offered a cancelled appointment slot a week and a half in the future. I've had many issues with the in-house Pharmacy; either the medication isn't in stock, or I've been issued the wrong medication OR the incorrect dosage printed on the label. One of my regular medications the Pharmacy refuse to dispense, as it's claimed they are not reimbursed by the NHS and I therefore need to go into Sleaford to obtain. These issues have now been remedied. I do understand the NHS is experiencing great difficulties, and although I try and make allowances for this I'm finding the service becoming more and more strained. CONSTRUCTIVE SUGGESTIONS 1. Try and recruit more GPs to enable shorter waiting times. 2. Consider implementing the 'Turn up and Wait' appointment system - set a limit of how many patients can be seen, and allow people to turn up, take a number and wait until their turn. I've been a member of 2 surgeries (not in Lincolnshire) and it worked very well)

Ancaster Surgery 2017-03-25 Person 2 5 0

I had organised an appointment over the phone, told to arrive before 11:50, when I got there, I was told I had missed the appointment, I was to be there at 10:50. My eyesight might be very rapidly failing, but my ears and phone line work perfectly well... Mistakes happen, just the week or so before I got a letter for a B12 injection that wasn't for me, I'm guessing there was some form of 'overhaul' on their systems. So anyways, receptionist managed to get me squeezed in there on the spot, top notch. I couldn't get the doctor (DR Prabhu) to understand what I had done to try and find a remedy for the problem. I took a long a sheet of data I'd been filling in every day over the last month or two to track the issue, a quick glance and she ignored it just as fast. No attention to just how long I have been struggling to deal with the issues and on top of that per usual I get a generic "do more exercise" (I'm not exactly fat and I get exercise), hard to get a word in edge-ways... Another peeve I've had to deal with is always a blood test > nit pick anything you can find > palm the patient off with medication for 2 months at cost to the taxpayer/myself when it clearly isn't needed or even related to why you went to visit the doctor in the first place. Happens way too often. I'm insulted that a GP can Google sub-standard information, even perform online questionnaires that apparently have little scientific or medical basis, and are just as stupid as visiting a site such as deathclock.com and expecting an accurate result. Got to make sure to internet search a generic/common sense information page and hand it to the patient - But god forbid I do any intelligent and well thought out research, no matter how thorough or accurate that research is and turns out to be to get a proper diagnosis. But no I get labelled a 'cyberchondriac' on my medical history like some form of archaic backwards punishment for helping do their job - So evidently, no doctor will ever listen to me again, gee, thanks. I do not get a rash on my skin, Google it and go "Well, I'm dying of cancer" - just to make that perfectly clear. Rinse and repeat. All this and I still have to return home with no help, reassurance, in pain and absolutely terrified because something is 'seriously' not right mentally and physically. I don't want to end up in a hospital again, or worse. Just simply outstanding. I constantly feel like an idiot/inconvenience to them, embarrassed and reluctant to go every time. Now just mentioning a doctor, I see red, I'm livid, fuming, I loathe them, it's insulting, disgusting, unhelpful - I'm tired of it and if I keep going here, I will just snap and end up cracking someone in the face, I'm already having a hard time controlling my anger enough as it is. The nurse's however, fantastic, you really know how to take blood, magicians with those needles, no pain and always friendly, understanding. Hope you nurses have a fantastic day. Take care.

Ancaster Surgery 2015-03-03 Person 4 5 0

The doctor was very helpful and arranged an appointment straight away with \ Podiatrist in Sleaford

Ancaster Surgery 2014-10-04 Person 5 5 0

I cannot think of ways to improve on the services as everything is great. Friendly, approachable and helpful reception staff. Medical and nursing staff take a real interest in my health and wellbeing. They are great at explaining the effect of health conditions and what I can do to maintain and improve my own health. Dispensary staff are efficient and one still remembers I lost my husband almost three years ago. This makes me feel particularly good and not just 'a number'. Being able to order repeat prescriptions and make appointments on line is very useful. Overall, a great big thank you to all!