Amwell Group Practice
4 Naoroji Street, London, England, WC1X 0GB Also known as: Amwell Practice 501 reviewsReviews
This is a really lovely place in the community. When 15 years ago I was upset about the way I was handled there was good follow up but I think now the communication and ethos is always amazing.
I find it hard to imagine a practice better run than this one. I have been a patient for 30 years and have always experienced excellent clinical judgement, empathy and friendliness. It is true that you may have to wait for non urgent appointments but on the occasions where there is been a real concern, we have been seen very promptly.
It is such a privilege to be able to really trust your doctor and rely on their advice.
Three week wait for a phone consultation despite being in significant pain. Receptionist named Rebecca is rude & unhelpful. Told I could not book an appointment over the phone at 10AM, had to either complete a eConsult form (a IT system not fit for purpose) or call at 8:00. No longer accept emails from patients and rather than forwarding to GP as requested, they write back to say they don't accept email. This used to be an excellent surgery, but it has declined significantly and was poor even before COVID-19.
I was at the surgery this morning the the flu vaccine. Massively impressed by the organisation, attitude, careful planning, attention to detail including side effects. This is a major logistics operation with, I imagine, everyone involved. Thank you all (especially the person on the door who v kindly asked a bunch of us if we were over 65 - always a treat).
Reception staff Bea, Priscilla and Maddie extremely polite, approachable and try to go above and beyond to help!
As the face of AGP this team is, very welcoming and always professional and non-confrontation.
Clearly shows they have great management.
Resources
Short link to review Amwell Group Practice: http://iwgc.net/ecgnj