Amwell Group Practice

4 Naoroji Street, London, England, WC1X 0GB Also known as: Amwell Practice 501 reviews

Reviews

Recommend
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23rd August 2023


Every time I’ve booked or come into the GP the receptionists are friendly and it’s very easy to book.

Suggested improvements
Nothing really :)

Experience
Involvement
Cleanliness
Rating not given.
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22nd August 2023


Receptionist were extremely helpful and very polite.

Suggested improvements
N/A

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Cleanliness
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Appointment
 
18th August 2023


Every time I have needed an appointment I have been able to get one.

Suggested improvements
Not at all everything went smoothly.

Experience
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15th June 2023


At my previous GP surgery we could book appointments on patient access and this was easy and helpful. Better than being in a queue on the phone for ages when you are suffering. This stopped during covid and then I moved and whilst you still use patient access I cant book appointments on there. My conditions are worse in the morning so find it difficult to call at 8am and stay on the phone for ages. This has many ive wanted to see a GP for weeks and haven't. The econsult is complicated and I just want to go on the app and book an appointment easily. Including future appointments

Suggested improvements
Start allowing the book gp appointments service on patient access app

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th February 2022


I have only ever had one issue with this practice and that was due to a misunderstanding when I first joined. It was resolved in an appropriate manner and by talking to the Reception manager. The reception staff are constantly on the phone or speaking to patients directly face to face and are the first port of call for the surgery. They have been really helpful to me and I know that they get a lot of grief. There is a Menopause clinic, which I think is totally amazing - being female and working in healthcare myself, knowing how hard it is for women to access Menopause services, is a nightmare. The fact that this GP surgery has one, is a massive plus. During the Pandemic, they have still been open and busy seeing patients throughout. GP surgeries have been getting a serious bashing, so I just wanted to say a BIG thank you, to the surgery, and their staff, for continuing to be such a good practice and offer such great services.

Suggested improvements
The only things I would recommend is maybe having more reception staff, especially when dealing with the number of phone calls your surgery gets, as well as patients in through the front door. The e-consult system is dire and not an easy thing to navigate in order to get an appointment or to speak to someone. Sending emails was a much better way for patients to contact the surgery, yet obviously not for the surgery. Please find something that is in between and not so difficult to navigate through/repetitive.

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Resources

Short link to review Amwell Group Practice: http://iwgc.net/ecgnj