Amwell Group Practice
4 Naoroji Street, London, England, WC1X 0GB Also known as: Amwell Practice 501 reviewsReviews
Every time I’ve booked or come into the GP the receptionists are friendly and it’s very easy to book.
Receptionist were extremely helpful and very polite.
Every time I have needed an appointment I have been able to get one.
At my previous GP surgery we could book appointments on patient access and this was easy and helpful. Better than being in a queue on the phone for ages when you are suffering. This stopped during covid and then I moved and whilst you still use patient access I cant book appointments on there. My conditions are worse in the morning so find it difficult to call at 8am and stay on the phone for ages. This has many ive wanted to see a GP for weeks and haven't. The econsult is complicated and I just want to go on the app and book an appointment easily. Including future appointments
I have only ever had one issue with this practice and that was due to a misunderstanding when I first joined. It was resolved in an appropriate manner and by talking to the Reception manager.
The reception staff are constantly on the phone or speaking to patients directly face to face and are the first port of call for the surgery. They have been really helpful to me and I know that they get a lot of grief.
There is a Menopause clinic, which I think is totally amazing - being female and working in healthcare myself, knowing how hard it is for women to access Menopause services, is a nightmare. The fact that this GP surgery has one, is a massive plus.
During the Pandemic, they have still been open and busy seeing patients throughout.
GP surgeries have been getting a serious bashing, so I just wanted to say a BIG thank you, to the surgery, and their staff, for continuing to be such a good practice and offer such great services.
Resources
Short link to review Amwell Group Practice: http://iwgc.net/ecgnj