Alma Road Surgery

Alma Road Surgery 2022-06-09 Person 0 5 0

The surgery has never got appointments, I have been trying to get treatment for a skin condition for months and I get directed to e consultation who prescribe medication without any 'consultation' which isn't even treating the condition. Today spoke to the receptionist Olivia, who was not helpful at all. Overall this surgery does not treat their patients right, any person contacting the surgery is in a vulnerable situation where they need medical treatment and staff are never considerate of this.

This place is absolutely pathetic!!!

Alma Road Surgery 2021-04-10 Person 1 5 0

Most of the receptionist are very unhelpful , it’s not their job to decide if you need to see a doctor, they do not have a medical decree. Getting an appointment when you need one is impossible! Used to be a great surgery, has gone downhill in the last few years.

Training your receptionists would help, it’s like they just don’t want you to see a doctor or even get a phone consultation , it’s almost like they can’t be bothered, It should not be up to them to decide if you can see a doctor.some of them have bad attitudes, not all but some of them.