Abbey Medical Practice

Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LT Also known as: Mannock Medical Centre 30 reviews

Reviews

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19th October 2023


CALLED UP REGARDING MY 92 YEAR OLD MOTHER , HUNG ON FOR OVER HALF HOUR TO BE TOLD I NEED TO CALLBACK AT 1.30 NO HELP AT ALL WHEN ALL I WANTED WAS SOME CREAM THEY EXPECT YOU TO DROP EVERY THING AND CALL THEM WHEN THEY STATE ABSOULTLY SHOCKING . ADVISED I COULD HAVE AN APT OVER A WEEK AWAY SHAME ON YOU

Suggested improvements
EVERY THING

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Written by a patient
1st November 2019


The overall service and facilities given are first class, only complaints are it can be difficult to make an appointment,and you may have to wait some time to see a nurse or Doctor. having said that all the staff are extremely helpful and professional. only other complaint is car parking is inadequate at most times of the day.

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Written by a patient
24th September 2018


To the Practice Manager Dear madam I would like to tell you how impressed I was with the diabetes nurse ( Rina Vyas) she was very good at her job she was very pleasant and was happy to listen to me. When she spoke to me about my problem with Diabetes and explained to me in detail where i was with my tablets how my blood test's had gone and at what levels I was at it was very informative also she was very good with her examination of me. I hope this nurse stays with the practice for many years to come it's a shame not all your staff are the same as this person. Mr Trevor Colgan

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Written by a patient
17th May 2018


Earlier this week I had asked at reception if someone could contact the Chemist I use to collect my Medication as he said I needed a review, as in the last few months I have had a blood test and discussed the results with Dr Ali of which the result was no change as all is well ,I had hoped that someone could pass this on. After receiving a text to phone the practice yesterday and ask option Four, I tried to phone this morning but gave up at about fifteen minuets as the waiting time in the Que was just far too long. So I drove down to reception but there was nowhere to park, the car park was full people were double parked, and people were sitting in the middle of the car park waiting for friends or family. I looked round the back and the were no spaces indeed people were parked on the grass around the edges of the car park. As there was nowhere on Irthlingborough road or in Castle St, I went home and walked down. I asked at reception what the message was and they said the Pharmacist wanted a review. I said I have had a review just recently with the Doctor and all is well. All that time wasted . If you contact people and ask them to contact you perhaps you should provide a system that is fit for purpose , the waiting times are totally unacceptable and this is not the first time it has happened. In a world where we all know everyone detests waiting on the phone more should be done to review the capacity of the system and update it. As it is a medical practice people want to know why you got in contact so they are even more inclined to wait longer as it is their heath that is in question. You take advantage of this in my view and it is total not fit for use

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Written by a carer
2nd May 2018


I recently took my 11 year old daughter to see Dr.Abigail Taylor. She was brilliant with her. My daughter was very impressed that she was treated like a person in her own right and not as an extension of me. She loved Dr.Taylor’s thoroughness and her caring attitude. My daughter says she hopes Dr.Taylor is always there at she really helped her and was really kind. Thanks to the whole team at Abbey medical practice we appreciate your hard work.

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Resources

Short link to review Abbey Medical Practice: http://iwgc.net/ejlyx