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Written by a patient
19th October 2016


I was first referred to Prof. Jari by my health insurer (Bupa) with osteoarthritis in my big toe. As I am in my early 30's, he recommended a course of treatment that he thought would benefit me most, allowing me to continue to be active, without going down the route of surgery. My health insurer became very awkward at that point and said that as there was no plan to go down the route of having surgery, they would not cover me, as they seen it as a short term fix. This annoyed me massively as I really don't think they should be encouraging surgery when there are other, safer treatments. Prof. Jari wrote to Bupa on my behalf explain the reasons for his recommended treatment, but yet they refused to cover me. To cut a long story short, I brought Prof. Jari's recommended treatment to my doctor, who agreed it was the best course of action, and referred me to Prof. Jari on the NHS. I was seen by Prof. Jari in the weeks after this and had the treatment on my toe and I feel much better and am back to being just as active as I was previous to having issue with my toe, which was the plan from the start, and all of this without having to have surgery. Throughout the whole process Prof. Jari, Claire and the team were extremely professional, friendly and welcoming. More importantly they were knowledgeable and represented my impeccably when I was been asked medical questions by either my Doctor or my health insurer. I would most definitely return for further treatment if the need arose, and recommend them to friends or family. RG

Trust
Listening
Recommend