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Written by a carer
3rd November 2017


We have met Professor Alastair Sutcliffe this year, when we were admitted on the UCLH Children’s ward with our three year old son. It was probably the 5th admission on the ward in 2017 and we were extremely stressed by our son’s recurrent condition requiring several A&E interventions and ward admissions over the past two years. We had the chance to be seen by Professor A. Sutcliffe and for the first time in a long period of time we felt that our son’s health was in the best possible hands. We were greeted by the Professor with a very friendly attitude, and his kindness and humane approach was immediately noticed and appreciated by our son and by ourselves and it made a lot of difference. In front of us there stood a doctor who actually listened to all our concerns, never rushed us, on the contrary, he encouraged us to express all our concerns and managed, through his positive and collaborative attitude, to gain our trust and gratefulness. The Professor is extremely knowledgeable and analysed our son’s health issue in a context, which allowed him to see the bigger picture. He never put a “diagnosis stamp” on our son’s health, and we felt for the first time that our son was regarded as a human being rather than a ”case falling in a specific category”. We were impressed that for Professor Sutcliffe patients are clearly individual cases which he approaches with curiosity and tireless sympathy. This professional curiosity makes all his questions go deeper and bring out a lot more information than routine questionnaires which the Professor than puts together like a puzzle in front of the parents’ eyes. After every meeting we felt enriched with medical information and empowered through understanding. We also appreciated the fact that the Professor came to see our son on several occasions whilst on the ward, showing not only that he is an extremely dedicated doctor who cares about his patients, but also that all the team could follow Professor’s advice on our son’s care. Our son received outstanding care from Professor Sutcliffe, whom we’ve seen twice after the initial meeting, on the ward and as outpatients. Sometimes Professor Sutcliffe was accompanied by students and other doctors, and we’ve noticed that he is an amazing mentor and manages to inspire the students through his attitude towards the children and their families, as well as through his knowledge and skills. We also noticed that the nurses react very positively to his influence. Professor Sutcliff is familiar with the latest research in his field and makes use of the respective information, his approach towards our son’s care being extremely professional and supported by the latest studies in the area filtered by the Professor’s analytical approach. This fed us with trust, hope and more flexibility in our understanding of our son’s health. As Professor Sutcliffe has played such an important part in our son’s life, we would like to remain in touch. Thank you. George's parents

Recommend
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Trust
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Listening
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