Mr Vasileios Arzoglou
24th January 2022
I was referred to a neurosurgeon, Mr Arzoglou, when my ability to walk and hold myself upright was becoming increasingly difficult and painful. I was extremely anxious during my first consultation when I was shown the x-rays of my spine and told just how bad things were but this consultant treated me kindly and patiently and explained in "plain English" what had happened over time and what would continue to happen with no intervention. He was calm and reassuring; asked me lots of questions and encouraged me to ask questions to better understand what the problem was. At this time he briefly outlined what he could do to improve the situation, but there were lots of pros and cons so he gave me a very detailed letter explaining absolutely everything and told me to go home, thoroughly read the information given and discuss it with my family before making any decisions. He then arranged a followup appointment and suggested I bring one or more members of my family so it could be openly discussed with us all and he could answer whatever doubts they may have. I gained total confidence in him at this second appointment through the way he responded to everything they asked him about the operation, irrelevant or not! When the appointment ended I was absolutely sure I wanted to go ahead with the surgery even though there were no guarantees. I have had my surgery now, and may need further surgery in the coming months but I have total confidence in Mr Arzoglou that he will do whatever he can to make my quality of life as good as he can. He treated me and my family with kindness, consideration and positivity both pre and post op and I do not see how the care I received could be improved.