Mr Simon M Higgs 2018-12-20 Person 5 5 0

At our first meeting I was immediately struck by Mr Higgs' ability to make me feel at ease. I appreciated the clarity of his diagnosis of my medical condition and the explanation he then gave me of the corrective keyhole surgery procedure he recommended to me. On the day of the surgery Mr Higgs met me in my hospital room and explained every aspect of the day ahead of me - the When, the Where, the Who and the How. I felt very reassured by this meeting. After surgery Mr Higgs spoke to me in the recovery room and confirmed that all had gone to plan. Later on in the early evening, he returned to see me in my hospital room and we mutually decided that I was fit enough to be discharged and therefore go home that night. Some 10 days after my surgery I had a follow-up meeting with Mr Higgs at the hospital. He examined me and confirmed the procedure had rectified the original problem and the small external incisions he'd made had healed very well. So from start to finish I felt very well informed and also had total confidence in Mr Higgs. In truth I cannot suggest how any aspect of the care he gave me could be improved upon.