Mr Robert Almeyda was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

Reviews

 
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Written by a patient at Royal Berkshire Hospital
8th November 2018


I found Dr Almeyda to be very helpful in coming to a conclusion on my path forward with my problems. He was patient, informative and left me with an open option should I change my mind. If I needed to go back he would be my Doctor of choice

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Written by a patient at Royal Berkshire Hospital
5th November 2018


Always a pleasant experience during consultation. The doctor is frank, friendly, informative and understanding of my condition and my responses. A first-class service.

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Written by a patient at Royal Berkshire Hospital
31st October 2018


Mr Almeyda was excellent

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Written by a patient at Wallingford Community Hospital
30th October 2018


Put me at ease from the start..very observant and very patient explaining everything in detail.

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Written by a patient at Royal Berkshire Hospital
30th October 2018


HOWEVER sadly where it came to Secretarial back up it seems to be non existent!!! I attended Mr Almeyda’s Clinic at R.B.H on 18th October 2018. I received a cc from R.B.H dated 24th October which instead of being sent to my surgery - Circuit Lane, where I had requested correspondence to be sent to Doctor Morando, a lady doctor whom I am wishing to be my Doctor since returning back to Circuit Lane Surgery at Southcote ( after having returned there from Western Elms Surgery, as both surgeries are being run under same umbrella and Curcuirt Lane is so much nearer for me, so transferred back after just 8 months) .... however the cc was sent to someone and somewhere I have never heard of or had anything to do with - ie., a Dr.Ali, University Health Centre, 9 Northcourt Avenue, Reading, RG2 7HE???? Not only has this copy been sent to the wrong place and person - the detail in it is in question!? My age has suddenly dropped by ten whole years!! (although this would be fantastic for me, in reality it is WRONG! I really do need this all looked at to ensure that the detail of the letter actually refers to my individual medical details rather than another lady ten years younger who is registered with the Universiy Health Centre, possibly with a similar name?? I have phoned the number at the heading of RBH’s letter, a young person answered who didn’t seem very familiar with anything I was saying but did say she would ask someone to look into it. I phoned on the date I received the letter which was dated 24th OctoberI have had absolutely nothing back. Could you please look into this to rectify the mistakes in my case but also to make sure whoever is carrying out Secretarial duties or is in charge of that side of things is told about this discrepancy as it could cause untold chaos if it was occurring on a regular basis. I would just like to say that my experience with Mr Almeyda was perfectly fine, a very pleasant and presentable man who sounds very knowledgable, so I have no cause to comment in a derogatory manner as he was absolutely fine, but there is obviously a problem in the background with the secretarial department. PLEASE LOOK INTO THIS FOR ME AND ENSURE THE DETAILS ARE CORRECTED ON YOUR RECORDS - I have been given a follow up appointment in 3 months time but obviously if your letter has gone to the wrong place a) I will never receive an appointment b) your surgery appointments will be going wrong. This needs URGENTLY looking into, as this is how order breaks down in any establishment!! Thankyou very much for reading this far!! Regards Carol Amor. D.o.b 12/10/46

2nd November 2018
Response from Mr Robert Almeyda

Hi Mrs A, I am so sorry to hear that the administration around your appointment with me has been sub-standard. I have passed your details to the senior manager of the team and hope that your concerns will be addressed promptly. I have asked them to contact you directly to explain what we have done to put things right. Many Thanks for the feedback and I look forward to our next meeting. R

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