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Written by a patient
2nd February 2016


I first met Mr Malhotra over four years ago. While living overseas I suffered from thyroid eye disease - it wasn't the worst example of the condition, however due to late diagnosis it had quite a detrimental affect on both my vision, eye comfort and facial appearance. Once I had recovered I returned to the UK and consulted with numerous surgeons to discuss surgery to restore my appearance. Of those surgeons Mr Malhotra was the most empathetic, professional and thorough, however I made the disastrous mistake of choosing another surgeon who was recommended to me via a cosmetic surgery forum, primarily due to cost. As a result of a very poorly performed surgery with numerous errors I was left with disfigurements and functional problems far worse than those caused by my illness. I have had to undergo almost three years of reconstructive surgery costing tens of thousands of pounds with still more to undergo - some of the problems are not fixable. In the course of seeking repair for my facial problems, I felt it would be prudent to consult with Mr Malhotra again and for once, I made the correct choice! I never felt that I could regain my old appearance and was fairly convinced there was no surgical solution that could help me anywhere in the world. Mr Malhotra proposed a conservative surgery that would go as far as possible to restoring my old eye shape without risking further damage. Mr Malhotra, his staff and medical team were kind, supportive and professional from my first consultation to final check up and I am overjoyed with the results - I feel I resemble myself more than I ever thought possible - particularly without invasive surgery. I do regret my decision not to opt for Mr Malhotra years ago and feel I have learned a very difficult (and expensive lesson)!

Trust
Listening
Recommend