Mr Qasim Mansoor
4th May 2021
In late December 2020 it was confirmed that I had cataracts in both eyes and so I attended for an initial consultation at Newmedica Eye Centre. I had an astigmatism in my right eye so the option of a toric lens implant was explained to me with a mono lens implant needed for my left eye. I had the left eye lens implant in January and all went very well. That was done by Mr Dees as Mr Mansoor was not available at the time but I already knew that Mr Mansoor was one of a limited number of ophthalmologists able to implant a toric lens and that he would be doing my right eye.
A short time after my left eye healed I met Mr Mansoor for the first time. He went to great lengths to ensure that I was aware of all of the issues that could happen with a toric lens implant, even suggesting additional questions that I might want to ask before making my final decision! I went ahead with the procedure but the next day realised that the experience was not going to be the same as with the mono lens in my left eye. However, I knew the procedure was more complex than a mono lens so just hoped that my vision would improve.
When I returned for my check up I was relieved that Mr Mansoor was not happy with the result. He explained to me very thoroughly that, although it was unusual, the lens had moved and was out of position. He detailed my options one of which was to allow him the opportunity to put it right. I readily agreed to do so and in a few days I was back in theatre again while he manoeuvred the lens into position. He saw me again two days after the procedure and although the positioning of the lens had improved he was still not happy with the outcome. He explained the options to me once more and appeared visibly relieved when I agreed that I was prepared to trust him and undergo another operation to remove the lens and insert a different toric lens from another manufacturer.
This final operation was done a week later and I was again back after two days when Mr Mansoor checked and confirmed that this time the lens was correctly placed. I am so pleased that I kept faith with Mr Mansoor and trusted him to get me the right result. I am very happy with my vision now, distance is excellent and 'off the shelf' reading glasses help my near vision as necessary. Throughout this experience I was impressed with Mr Mansoor's warm, friendly manner, his attention to checking my understanding of the various options and his concern to achieve the 'right' result. I am so grateful for his expertise and outstanding professional care.