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Written by a patient
18th January 2019


I have had 3 outpatient appointments with Mr Randhawa and on each occasion he has been polite, kind, friendly, reassuring and a good listener. In fact I would say he has got an excellent bedside manner, and takes interest in his patients. He is also very patient with me, always taking time to answer my questions fully. He has also given me hope and is happy to do an operation on my nose to repair my septal perforation, which my previous ENT surgeon at another hospital flatly refused to do. He said he can't guarantee that all my nasal symptoms will be improved after surgery and it is completely my choice if I go ahead with the operation, with absolutely no pressure. He also said he would straighten my nasal septum at the same time as the septal repair and that my breathing should be better after having the surgery. I feel Mr Randhawa takes time to explain things fully to me and as I have trust in him and his skills as a surgeon, have decided to go ahead with the surgery. I have tried steroid nasals sprays and other conservative treatments, but still my symptoms persist, so I feel I have got nothing to lose by going ahead with the surgery. Nonetheless, I am still worried about having such a major operation on my nose, but have been reassured Mr Randhawa, as I feel I am getting the best of care from him.

Recommend
Trust
Listening