Mr Pinak Ray 2017-05-31 Person 5 5 0

I recently had a Total Ankle replacement (T.A.R). Mr Pinak Ray was my consultant surgeon. His skill and holistic approach meant he was the consummate professional at all times. The pre operation appointments and conversations with Mr Ray were clear and focused on what would happen and how we could function at home. The detail of the operation and how we would cope especially in the first two weeks after the operation, when I could not weight bare on the ankle replacement was excellent. Mr Ray lead the team during the operation and everyone followed his mannered fashion, from his secretaries, private and NHS to the staff in Chase Farm and the lead physiotherapist Ian Jones. The operation was a total success and the hospital stay was caring and efficient, from the student nurse Bella to the porters. All the staff I was involved with were professional and thoughtful in their approach towards me and in carrying out their duties. Since the operation we have had two appointment with Mr Ray and Ian Jones. In these sessions, (although obviously very busy schedules, both were able to help us see how well the recovery was going using x-rays and physiotherapy information and appointments. Mr Ray discussed how the operation was a success and showed the replacement was settling with the x-rays, he also reassured us that the operation recovery was on target and the recovery period timing. Ian Jones was able to answer our concerns re the exercises in physiotherapy and listened carefully to our questions. I have been delighted with Mr Ray's excellent skills and attitude towards patients. His staff obviously follow Mr Ray's lead on how to care for and communicate with the patients because they all excel in patient care. I am the road to recovery and can walk for a short period of time without crutches or walking frame. Robin Naylor Long. The only tiny suggestion I would make to help patients- is that patients need to be warned that although the recovery period is explained clearly it is not necessarily a straight improvement - there will be many good days but alongside this there are certain days that feel like you go slightly backwards in your recovery or at least not moving forward with the recovery.