Mr Parag Jaiswal 2018-06-05 Person 5 5 0

I had a total hip replacement 6 weeks ago. As a “young hip” patient (45years old), I was on the fast recovery programme. I was impressed with Mr Jaiswal from the moment I met him in clinic. He was friendly, did a thorough examination, explained the process and responded to my questions. The pre-op process was smooth and efficient, and - despite a delay due to last minute cancellation due to bed pressures - the surgery very smooth and successful too. Mr Jaiswal saw me after the procedure and reassured me, and I only stayed one night in hospital. I have since commenced physio, and have had my 6 week review in fracture clinic. I’m no longer using crutches and am back at work. I can walk easily. The post operative recovery has been so easy, most people can’t believe I have had surgery. MrJaiswal saw me in clinic and his manner was equally friendly and helpful. He explained the prognosis and likely speed of recovery. His “bedside manner” is great, and I genuinely believe he cares and remembers the details of his patients. I left feeling reassured and full of confidence for the physio rehab. I was shocked to need a hip replacement at my age, but feel lucky that he was my consultant in terms of the patient experience. He has empathy and has a clear way of explaining options, and engaging you in the decision making process about the operation and care. I observed that he had good and professional relationships with the nursingery and therapies teams. Having a hip replacement is not like a consumer review, like for a car, or a holiday, but my experience of Mr Jaiswal and the team at Guys and St Thomas’ was excellent from start to finish. The clinical outcome is excellent, and he’s a really nice and friendly person too.