Mr Neil Roberts

Written by a patient at The Harley Street Clinic

I first met Mr. Roberts at St. Bartholemews where I was taken from A&E. He explained in very sympathetic terms what was wrong with me and his recommendation for surgery. He arranged for my bypass operation at The Harley Street Clininc the following Tuesday. I was very nervous before the operation, but Neil and his team did all they could to reassure me, by providing excellent advice, information and I found the whole process incredibly caring and professional. The operation went smoothly and Neil and his team did a great job. It is now two months since the procedure and I am feeling the best that I have in many years. I have had no issues at all after leaving hospital. I saw Neil for a check-up at around 6 weeks. Again he was very kind, polite, efficient and enthusiastic. I find him incredibly trustworthy, empathetic, diligent and has he incredible integrity. All communications (mainly by email) were handled and replied to quickly, with simple instructions, and nothing was ever too much trouble. I would not hesitate in recommending Mr. Roberts.

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Written by a patient at St Bartholomew's Hospital

A gracious man with a towering talent. He also speaks to the very frightened in straightforward terms. A rare enough gift.

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Written by a patient at St Bartholomew's Hospital

As one of Jehovah's Witnesses I already made the decision not to have any blood transfusions or blood products. My heart failure was due to having cancer 3 times and radiotherapy which 10 years after my last treatment (2002) gave me sever heart failure (Jan 2012) 4 years on (Feb 2016) I needed the mitral value repairing. On my first 20 mins consultation Mr Roberts gave us 1 hour. He listened patently and asked caring questions. He was so good that my confidence in him was built immediately. He was so kind and understanding too. Although it would be a difficult operation with some possible complications he was up for the challenge and assured me he would need to take extra care and put a number of things in place in case. I was prepared and being honest not worried. After the operation I saw him smiling and asked what happened. He stated all the things in place were not needed as I sailed through the operation and no blood was used nor needed. I praise him and his team and my care was of the highest level anyone could ask for. I rate it 100%. I am so appreciative of all he has and his team have done for me and continues to do for many others. My wife and I thank you from my deepest heartfelt gratitude.

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Written by a patient at The Heart Hospital

Mr Neil Roberts performed a quad bypass on me in 2011, everything was text book and I was back working again after 8 weeks, 5 years on and I am still working and feeling good.

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Written by a patient at St Bartholomew's Hospital

Mr Roberts from the first consultation was open, systematic and made no assumptions or quick categorisation. He impressed me with the way he listened carefully to my answers and gave me time to express myself in my own terms even though these were layman's rather than experts. Not only is he very approachable but as soon as I met his staff I realised he had put together a very close and effective team so that all aspects from admission to final discharge were managed well by his group even though there are aspects of the ward care which could be improved. I can only judge by my experience which was that Mr Roberts not only delivered high quality surgery but was a valuable source of confidence building during my recovery, not "laying down the law" but explaining in terms I could understand the pharmacology of the medicines prescribed and the way my body was reacting to its time on the heart lung machine. What could be improved? The pamphlet on the operation available from the hospital is very general and it would have built greater confidence to have carried away from the initial consultation a personal timetable outlining the whole process from finding an admission date to discharge from his care. That would have helped patient and carer to understand better their role and the part they need to play in a speedy and successful recovery. The discharge processes needs to be improved - co-ordination and delivery of instructions for care at home. Mr Roberts himself was wonderfully responsive to email questions and to follow-up check ups and this provided valuable reassurance during what otherwise seemed a complex set of prescriptions to manage and physiotherapy to practice at home.

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