Mr Neil Roberts 2017-01-03 Person 5 5 0

I felt that the level of medical expertise offered by Mr Roberts was very high-- he knew what he was doing, was very experienced and I had no worries on that score. The result was a relatively small incision and a wound, two and a half weeks after the operation, that is healing well and has caused no problems. I only saw him once after the operation but his senior registrar and senior nurse practitioner kept in regular touch about developments after the operation. That was important since what was at times worrying for me - over levels of oxygen and then an irregular heart beat which was corrected- was routine for them. That aspect of communication could be strengthened since there is a gap between the consultants- and other doctors on their daily morning round- and the nursing staff ( mostly good, though not all) who were essentially obeying instructions. This can leave patients bewildered. The information provided on discharge is helpful but, given the inadequacies of GP/primary care, I wonder if post-discharge links between patients and hospital can be improved, to deal with inevitable uncertainties.