Mr Neal Jacobs 2019-05-16 Person 5 5 0

I was recommended to see Mr Neal Jacobs after I developed problems and pain within my right ankle and feet after an accident. I contacted his secretary Yvette Holmes who was very polite also very helpful, and got me an appointment the next day. Mr Neal Jacobs listened to me and understood the complex nature of my problem, and took into account my complex medical history. He gave sound advice and explained everything to me, so I could fully understand each stage of the process. Mr Neal Jacobs organised appropriate X-Ray and MRI scans, which were carried out on site on the same day, or a few of days later in the case of the MRI. This was to help identify the key problems and allow him thoroughly and extensively to investigate and to provide me the best care and out come to suite my needs. Mr Neal Jacobs having found the best course of action, arranged an appointment soon after the results had been compiled, this was to again explain in detail the findings and to fix the problems. He in my case recommended surgery, Yvette Holmes was exceptional at catering to my requirements and ensuring I was happy with what was going on and filling out the paperwork. Yvette Holmes organised my surgery within a month of my last appointment with Mr Neal Jacobs, but due to circumstances out of my control I was unable to attend, this was not a problems and the New Hall Hospital team understood and Yvette Holmes re arranged once my circumstances changed. Yvette Holmes booked me in again very quickly for my operation, once arriving at the New Hall Hospital the staff were very polite and couldn’t do enough to help. As it was my first operation I was very nervous, and had lots of questions to which the staff, nurses, and operating team were happy to help explain. Mr Neal Jacobs came in to talk before the operation and go thought everything so I was happy! After the operation the New Hall Hospital team looked after me in my own room, attending to everything I required they were helpful and made me feel at easy. They helped me with walking equipment and medication, after monitoring me they gave me all the information if I needed help and allowed me to rest and recover at home.- I recovered for about 2 weeks after the operation, at which point Yvette Holmes arranged for me to see Mr Neal Jacobs again to have my stiches removed and consultation on to how the operation went and physiotherapy. Within the third week I was walking un-aided again, and on the road to recovery! Mr Neal Jacobs was happy to hear from me after the recovery period, and was happy to give excellent advice. He was excellent thought-out the process to write and communicate with my GP and other specialists, ensuring all parts of my care team were aware of what stage I was at as part of my operation and recovery.