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Mr Neal Jacobs
2017-10-20
Person
1
5
0
Written by a patient
Written by a patient 20th October 2017
So disappointed with Mr Jacobs.
My first consultation he had double booked himself and I eventually got seen by him two hours late. Second consultation 45 minutes late.
Eventually for my operation he had also double booked himself leading to the cancellation of my operation. Cancellation happened 25 minutes before my operation was scheduled. Because of the nature of my surgery I would require care afterwards at home all of our planning etc. totally down the drain.
Still waiting for an apology..
Could not in any way recommend him.
11th December 2017
Response from Mr Neal Jacobs
Thank you for your honest feedback. I hope our correspondence has clarified the circumstances which led to your surgery cancellation. I remain sincerely sorry for the inconvenience this has caused you. I am in the process of changing secretary so that the quality of the administrative side of my practice will match my high standards for clinical care, and these mistakes do not happen again.