Consultant Trauma & Orthopaedic surgeon, Salisbury NHS Founation Trust. I am a UK and international fellowship trained consultant orthopaedic surgeon with specialist expertise in Foot & Ankle surgery and complex orthopaedic limb reconstruction. I have a patient-centred approach and understand how important it is for people to get back to doing what they love. I will do all I can to help my patients return to their hobbies and pursuits. I treat all surgical Foot & Ankle conditions from the simple to the very complex. My clinical interests include percutaneous minimally invasive foot and ankle surgery, bunion correction, Achilles tendon reconstruction, joint preserving ankle surgery, sports injuries, arthritis, deformity and trauma/ fractures. In addition to my Foot & ankle practice I also undertake complex limb reconstruction surgery including limb lengthening, treatment of adult bone deformity, management of problem fractures and bone infection. For more information please visit my personal website: https://www.nealjacobs.co.uk
In consultation, following x-rays, Mr Jacobs thoroughly explained the procedure I was to undergo for my recent bunion operation. On the day, he visited me prior to the op allaying any concerns I might have; likewise, following the op - to reassure me the procedure went well. At my six week follow-up, a further x-ray proved the splendid improvement to my foot - I am thrilled with the result. I have every confidence in Mr Jacobs' experience in his field, plus the way he made me feel my case was important to him.
Mr Jacobs recently carried out surgery on both my feet which have healed very speedily and comfortably. The process was incredibly quick having the operation within about 3 weeks of my consultation with him. The staff at New Hall were fabulous and I feel very confident about my feet settling further as time goes on as they will take several months to return to normal. I know I can contact the team at any time for help or advice and can only recommend Mr Jacobs and his team completely. Thank you all for what has been a very positive experience.
So disappointed with Mr Jacobs. My first consultation he had double booked himself and I eventually got seen by him two hours late. Second consultation 45 minutes late. Eventually for my operation he had also double booked himself leading to the cancellation of my operation. Cancellation happened 25 minutes before my operation was scheduled. Because of the nature of my surgery I would require care afterwards at home all of our planning etc. totally down the drain. Still waiting for an apology.. Could not in any way recommend him.
Thank you for your honest feedback. I hope our correspondence has clarified the circumstances which led to your surgery cancellation. I remain sincerely sorry for the inconvenience this has caused you. I am in the process of changing secretary so that the quality of the administrative side of my practice will match my high standards for clinical care, and these mistakes do not happen again.
Mr Jacobs carried out a triple fusion on my right foot in March 2017.Before the operation he explained everything to me and what I could expect afterwards. On each visit he was courteous and caring and gave me the confidence to go ahead with the operation. It has been successful and I am really grateful for his skill as a surgeon.
Mr Jacobs is very approachable. He listens to what you tell him. He is very reassuring. I found he clearly explained the option of the surgery I needed and the expected outcomes. Altogether a very professional and caring Consultant. A wonderful specialist in his field of orthopaedics.