Mr Naren Basu 2019-10-05 Person 5 5 0

I first met Mr Basu in January 2019 when I discovered a lump under my arm. I attended the Spire hospital at Little Aston and I was able to get an appointment within 5 days. Mr Basu performed a thorough check and the conclusion was there was nothing to be concerned about. In May 2019 I discovered a lump under one of my breasts. Once again I was able to get to see Mr Basu within days. This time Mr Basu suggested an Ultra Sound scan and a biopsy which were done that very same day. Mr Basu stayed in communication, reassuring me throughout, until the results which again proved to be of no concern. In July of 2019 I discovered a further lump under one of my breasts. Again I was able to get to see Mr Basu very quickly and once again he suggested another Ultra Sound scan and biopsy. Naturally the days after the appointment were particularly stressful whilst awaiting the results. Mr Basu stayed in communication again to reassure me. The results proved to be of no concern. I am now due to visit Mt Basu again in October for a routine check. I would not hesitate in recommending Dr Basu for many reasons; First and foremost his empathy is authentic. He genuinely cares which is apparent in the way he communicates offering reassurance when he knows the patient is under psychological stress awaiting results. At one appointment my eight year old daughter was present. Mr Basu could see my distress and opted to rearrange the appointment days later when I could be on my own. Dr Basu explains the medical jargon is layman's terms helping with my understanding. His reassurance, clarity and empathy make a stressful time that bit easier. Kind regards Natalie Parkes